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Privacy Policy

Last updated: September 20, 2026

1. Introduction

BookHomeServices.ca ("we," "us," or "our") operates the website bookhomeservices.ca. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

We are committed to protecting your privacy in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

2. Information We Collect

2.1 Information You Provide

We may collect information you voluntarily provide, including:

  • Business Claim Information: Name, email address, phone number, and business role when you claim a listing.
  • Contact Form: Name, email address, and message content when you contact us.
  • Payment Information: If you subscribe to a paid plan, billing details are processed securely through Stripe. We do not store your credit card numbers.

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address and approximate location
  • Browser type and operating system
  • Pages visited and time spent
  • Referring website URL

2.3 Business Listing Information

Business listings on our website include publicly available information such as business names, addresses, phone numbers, websites, operating hours, and ratings sourced from Google Places API and public business directories. This information is publicly available and displayed to help consumers find local services.

3. How We Use Your Information

We use collected information to:

  • Operate and maintain the BookHomeServices.ca directory
  • Process business claims and verifications
  • Send transactional emails (claim verification, sign-in links, account and security notices, subscription confirmations)
  • Process payments for paid plans through Stripe
  • Improve website functionality and user experience
  • Respond to your inquiries and support requests
  • Comply with legal obligations

4. Email Communications

We send the following types of emails:

  • Transactional: Claim verification, sign-in links, account and security notices, subscription confirmations. These are necessary for service operation.
  • Analytics (optional): Monthly traffic reports for claimed businesses. You may opt out at any time.

We comply with Canada's Anti-Spam Legislation (CASL). Marketing emails require express consent and include an unsubscribe option.

5. Third-Party Services

We use the following third-party services:

  • Google Places API: To source and update business listing information.
  • Google Maps: To display maps and directions on listing pages.
  • Google Analytics: To understand website traffic patterns (anonymized).
  • Stripe: To process subscription payments securely. Stripe's Privacy Policy.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy. Business listing data is retained while the listing remains active. Claim and payment records are retained for accounting and legal compliance purposes.

7. Your Rights

Under PIPEDA, you have the right to:

  • Access your personal information held by us
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Withdraw consent for non-essential communications
  • Request removal of your business listing

To exercise any of these rights, please contact us.

8. Business Listing Removal

If you are the owner of a business listed on BookHomeServices.ca and wish to have your listing removed, please contact us with the subject "Remove Listing." We will process removal requests within 24 hours.

9. Security

We implement appropriate technical and organizational security measures to protect your information, including HTTPS encryption, secure payment processing through Stripe, and access controls on our systems. However, no method of transmission over the Internet is 100% secure.

10. Children's Privacy

Our website is not directed to individuals under 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the website after changes constitutes acceptance of the updated policy.

12. Contact

For privacy-related inquiries, please contact us:

Email: support@bookhomeservices.ca
Website: bookhomeservices.ca/contact